How can we help?

Starting and running a fundraiser

Whether you're just starting out or you've already kicked off your fundraising journey, we're here to lend a hand. We've seen successful Fundtails campaigns take these...

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Payment options for donors

People who want to make a donation have a variety of ways to pay depending on where the fundraiser is taking place and the device they’re using. They can use...

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Learn about fees

No fee to create a fundraiser. There’s no fee to start or manage your fundraiser. However, to help us operate safely and securely, one small transaction fee (2.9% + $0.30, which includes...

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Why is my fundraiser suspended?

Our main aim is to make sure that the content of your Fundtails fundraiser complies with our Terms of Service. If the fundraiser content violates these terms, Fundtails may suspend the fundraiser...

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Request a refund

Every time you contribute, you’re making the world a better place for someone. We believe it’s our duty to safeguard your generosity by securing your donation. If you’re a donor seeking a refund for...

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Fundraiser reporting on Fundtails

At Fundtails, we’re all about giving people the power to assist others while ensuring a safe and secure platform. Luckily, instances of fraud on Fundtails are rare. However, if someone...

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We're here to assist you

If you require further assistance, we’ll link you up with one of our
Customer Care experts to offer personalized support.

Learn about our Helping Hand Protection

Discover how we tackle scams and safeguard donors.